Like most middle aged grumpy men I hate shopping. So on those very rare occasions when my wife manages to drag me out to purchase an item that needs a “joint decision”, I want to make it quick and easy. I’m very busy so I haven’t got the time or patience to go into shop after shop looking at televisions or laptops. I want to speak to an expert who knows the products inside out, someone who understands my requirement and somebody who can explain the options available to help me make my purchasing decisions.
But how often do we get the customer service, sales skills and product knowledge we deserve in the high street?
But how often do we get the customer service, sales skills and product knowledge we deserve in the high street?

